Cell phone provider: discounters popular

The most popular cell phone provider: discounters are far ahead.

V or all the mobile discounters achieve good results in a survey by the German Institute for Service Quality (DISQ) for customer satisfaction. Of the major network operators and resellers contrast achieved not only the grade “good”. The Provider Telekom, Vodafone, O2 and Base are relegated to the rear seats and receive from their clients only low scores.

AldiTalk Best Provider

At No. 1 on the provider AldiTalk lands with the quality rating of “very good”. Especially in the “Products” and “Services” grants from the discounters. Moreover, prices strong encouragement find – especially here on flat rates and for mobile Internet. On the second and third place come and Blau smartmobil.de who also scored in terms of products, prices and service. Especially the latter provider is popular with customers because of its low prices. In this subcategory it even reaches the top position before Blue and Aldi Talk.

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Discounters occupy top places

With an overall score of “good” also cut the provider Tchibo mobil, Yourfone, Fonic, Freenet Mobile and Congstar from. Directly behind lands 1 & 1 in ninth place, so that the company is the best representatives from the network operators / resellers. The greatest strength is the service: here reached 1 & 1 with high satisfaction levels, a good result.

Low cost mobile

The online survey of a total of 1,940 mobile operators has also revealed that 86 percent monthly spend less than 30 euros for the use of mobile phones, 23 percent even come to less than 10 euros. 55 percent often use smartphone apps, 54 percent often the mobile Internet. But only a third of respondents sent many SMS – the short message is on the decline.

Moderate willingness to change providers

Almost one in four mobile phone users is its provider for over 4 years faithfully. It can just owner of an old contract will save properly when they switch providers or tariff. Current offers are almost always cheaper than existing contracts. However, 63 percent are bound by a fixed-term contract longer the seller according to the survey.

Carrier: Result of Poll

rank

company

Points

quality judgment

1

Aldi talk

80.8

very good

2

blue

80.3

very good

3

Smart mobile

79.7

Good

4

Tchibo mobil

75.7

Good

5

Yourfone

74.3

Good

6

Fonic

72.9

Good

7

Freenet Mobile

72.4

Good

8th

Congstar

72.2

Good

9

1 & 1

69.5

satisfying

10

Simyo

69

satisfying

11

Talkline

67.9

satisfying

12

Germany-SIM

67

satisfying

13

Otelo

65.5

satisfying

14

Vodafone

62.5

satisfying

15

klarmobil

61.8

satisfying

16

Telekom

61.2

satisfying

17

O2

61.1

satisfying

18

Mobilcom-Debitel

58.7

sufficient

19

base

57.5

sufficient

total

69